Terms of Service

This Site is operated by Dorsen Elevator Inc. (DORSEN) and provides product information and communication channels for global elevator maintenance, modernization, and spare parts customers.

Products displayed on this Site are OEM-compatible replacement parts and elevator system components for reference and quotation purposes. Unless otherwise agreed in writing, Site content does not constitute an offer or commitment to supply.

Specifications, images, and compatibility information may vary by batch or system. Formal transactions are governed by written quotations or purchase orders confirmed by both parties.

Names and model references such as KONE, OTIS, Schindler, Mitsubishi, Monarch and similar brands appear for compatibility or reference purposes only. All trademarks belong to their respective owners. DORSEN is not affiliated with, sponsored by, or endorsed by these brands.

Site text, images, logos, and layout are owned by DORSEN or respective rights holders. Unauthorized copying, republication, or commercial use is prohibited.

Information you submit through forms or email should be accurate and truthful. We may decline requests that are clearly false, abusive, or spam.

We endeavor to respond to inquiries during business hours but do not guarantee a specific response time unless agreed in writing.

Website inquiries do not create a contract. Any sale is subject to written quotations, proforma invoices, or purchase orders confirmed by both parties, including their price, delivery, quality, and payment terms.

To the maximum extent permitted by law, DORSEN is not liable for indirect, incidental, or consequential damages arising from use of or inability to use the Site.

We strive for accuracy but do not warrant that Site content is error-free, continuously available, or suitable for your specific project. You should confirm specifications and compatibility before placing orders.

The Site may contain links to third-party websites. We are not responsible for their content or privacy practices.

These Terms are governed by the laws of the People's Republic of China. Disputes arising from the Site or its use shall first be resolved through good-faith negotiation; failing that, they shall be submitted to a court of competent jurisdiction where DORSEN is located.

We may update these Terms at any time. Continued use of the Site after updates constitutes acceptance. Material changes will be posted on this page.

For questions about these Terms, contact: sales@dorsenelevator.com.